First release of Oculus Rift headsets and HTC Vive launching this week but not without problems. There are potential shipping delays due to an unexpected lack of components and even some cancellations of pre-orders.
A couple days ago, Oculus Rift customers received e-mails informing them about substantial delays in the distribution of the consumer edition headsets. Confused customers flooded the web demanding an explanation. Oculus Rift’s launch has been delayed in the past due to the big demand of pre-order headsets so it was not totally unexpected for the company to run into the same problem again.
Some of the headset’s components are custom designed so needed to be assembled thus reducing the reaction speed of the company when it came down to fulfilling orders. Brendan Iribe, CEO of Oculus VR, responded through his Twitter account saying that:
First set of Rifts are going out slower than we originally estimated, so we’re giving free shipping for all pre-orders, including international.
On the other hand, HTC Vive stumbled upon a different kind of problem. On April 1st, several users stated that their initial attempts to bill their credit cards have been declined. Billing procedure expiration on the website led to auto-cancellations with customer service lines demanding for an explanation.
It’s not clear if the problem originated from the company, the customers, or something else entirely but it has been a busy weekend for both companies trying to figure out the best solution. HTC Vive responded to the incident by stating that there was only a limited number of individuals affected and they are actively working to fix the mistake as soon as possible and keep on with the shipping schedule.
Shortcomings like this left a bad taste for people who invested a great sum of money to be the first to get their hands into the headset on day one.
Oculus Rift, priced at $599, was released on March 28th, while HTC Vive launched on April 5th, priced at $799. They are both available now for order, although it is not yet clear when you’ll be able to get your hands on one. What’s your opinion about the incident? Let us know in the comment section below.